Candle Care and Safety
Our team hopes that you love the quality of our candles and enjoy using them. Here are some notes for candle safety, care as well as precaution of risks when purchasing and using a candle.
1. When lighting a candle for the first time, let it burn between 1-3 hours for all the surface wax layer to be melted, depending on the size of the jar. This will prevent tunnelling of the candle and allows for an even burn.
2. Always trim your candle wick for a better burn and safety. This produces an event burn, stable flame and prevents sooting and curling of the wick.
3. Use a candle snuffer or try to dip the wick into the wax to stop the flame. Take it out once its off. This is a better method than blowing out the flame or extinguishing the flame with the lid.
4. If sooting occurs, extinguish the candle and wait for it to col down before wiping it with a cloth.
5. Make sure the flame isn't flickering as this can mean the flame isn't controlled and may cause some smoke. Always make sure to trim your candle before lighting it.
6. Keep the candle away from things that may catch fire or areas near an open window, air duct or fan
7. Only use aluminium tea light candles for your melts burners as there may be excessive heat.
8. Store candles in a dark and cool area. Avoid the sunlight or warm places as this can change the colour of the wax and can minimise the scent.
9. Always read the safety and burn instructions for a candle.
10. Never leave a lit candle unattended or lit over 3 hours.
11. Burn candles within sight.
12. Keep candles out of reach from children, pets and flammable products.
13. Never move a lit candle. Only move the candle when the wax has solidified and the jar is cool.
14. Jar will be hot when lit. Make sure to burn the candle on a flat and heat resistance surface.
15. Do not use the lid of the jar to extinguish the candle.
16. Stop lighting the candle when there's approximately 5cm of wax remaining.
17. In case of any fire or emergency, please dial 000 or your state/city emergency number.
1.Keep the candle covered with the lid to avoid a build up of dust.
2. Ensure that wicks are trimmed before lighting the candle each time. This will prevent sooting on the glass. If soot builds ups up, extinguish the candle and clean the jar when it is cool with a wipe or paper towel.
3. Make sure the flame does not come into contact with the glass as this may cause the jar to shatter and cause injury. Do not light a candle if the glass is cracked, chipped or broken. Contact our team if there are any issues with the quality of the jar and wax.
4. Please note that the life and quality of a candle depends on many factors included but not limited to the fragrance, colour, burning habits and environment.
If there are any questions you would like answered, please contact our team firstname.lastname@example.org